Digital

We need to talk about spend controls

10 April 2017

Recently, the National Audit Office (NAO) released a report on the Digital Transformation of government. In it, they devote a section to the approach and results of the government’s control of technology spend. As always happens, the focus is on “savings”. After all, what’s the point of controlling spend if you don’t make savings? People […]

Deliver little, deliver often, avoid the big bang

27 March 2017

When building and running services it’s important get into the habit of releasing updates to users on a regular basis. This applies to all phases of a product lifecycle – whether you’re prototyping something new, or maintaining a service that’s already in use. Deliver value early When you’re building something, find the smallest thing you […]

Create the space to let teams deliver

10 March 2017

Building good services takes a lot of effort. Whether it’s gaining a deep understanding of user needs, or changing policy and laws to remove complexity, or piecing together technology to make it all work, there are many things that need to be done. The most successful teams and services are those that have the space […]

Lessons learnt

9 March 2017

For the last 5 years, I’ve been at the heart of efforts to bring government into the digital age. I’ve worked with teams across departments to introduce new ways of doing things, to build new services and transform organisations. Along the way, I’ve learnt a huge amount about how to do it, and also what […]

What I mean when I say ‘digital transformation’

18 October 2016. 1 Comment

Digital transformation is a phrase that gets thrown about a lot in government circles at the moment. It means different things to different people. This makes it impossible for people to really understand what you mean when you say it. I’m not the first to write something about this. Simon recently wrote about how the […]

Any views stated here are my own and not those of my employer unless otherwise stated.